Paytm Work from home Internship : Paytm hiring Customer Support Intern for remote location / work from home
Responsible for resolving and replying queries.
Managing incoming customer service queries.
Ensure to meet SLAs set for queries via all relevant communication channels
Sending timely events related or customer related communication
Coordinate with internal teams like client servicing, business development, marketing, tech, product, etc.
Identify and assess customer needs, feedback and share them to relevant teams to achieve customer delight
Handle customer complaints, provide appropriate solutions or alternatives within the time limits
Good command over written and verbal communication
Ability to multi-task and prioritize
Strong time management skills and motivated to exceed expectations
Flexible based on business needs and requirements