HCL Tech recruitment 2023 , Apply for Senior Analyst role

HCL Tech recruitment 2023 is now open for role of senior Analyst with B Tech 0-2.5 Years of experience. view complete eligibility and apply here

Location:

Chennai

Project role:

Senior analyst

Qualification:

B Tech

Experience:

0-2.5 Years

Skills:

SERVICE DESK

No. of positions:

10

HCL Technologies, a leading global technology company, is currently seeking talented individuals to join their team through a recruitment process for the year 2023.

HCL Technologies provides a wide range of IT services and solutions, including digital, technology, consulting, and engineering services. The company is focused on helping organizations transform their businesses to stay competitive in today’s fast-paced digital landscape.

The company is looking for candidates with a strong technical background and experience in areas such as software development, data science, and engineering. They are also looking for individuals who are adaptable and have experience working in a fast-paced, dynamic environment.

The recruitment process will consist of an initial online application, followed by a series of interviews and assessments. Candidates who successfully navigate the process will have the opportunity to join HCL Technologies’ team of highly skilled professionals.

HCL Technologies is committed to creating a diverse and inclusive workplace, and encourages applicants from all backgrounds to apply. The company offers competitive compensation packages and a range of benefits, including health insurance and retirement plans.

If you are a driven and talented individual with a passion for technology and a desire to make a real impact in the field of IT services and solutions, then HCL Technologies’ recruitment process for 2023 may be the perfect opportunity for you. Apply today and take the first step towards a rewarding career with a leading global technology company.

Also read : Hyundai Polytech hiring Graduate Engineer Trainee | Apply for recruitment

HCL Tech recruitment 2023

Job description:

Responsibilities Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries Receiving, logging and managing calls from internal & external staff via telephone, email or chat.

Able to recognize situational trends and call team and management attention to them 1st line support – troubleshooting of IT related problems for software/hardware, such as BlackBerrys, IPAD, Laptops, PCs and Printers Troubleshoot basic network and VPN issues Escalate unresolved calls to next level Log all calls in the Service Desk Call Logging system

Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner

To maintain a high degree of customer service for all support queries and adhere to all service management principles Basic knowledge and troubleshooting skills for MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)

Provide supporting stats for the weekly Service Desk report on call trends Generating support documentation to assist staff with requests for information & provide input for staff training as required Basic Active Directory knowledge.

Creating user accounts, reset passwords, create groups, creating Distribution Lists, etc. Blackberry and Smart Phone account management and provision Flexibility to work in a 24×7 work environment.

Qualifications: Graduation/Btech with 1 year of minimum IT Service Desk and/or Call Centre

experience required

o 12 months for L1

o 24 months for L2

An ITIL qualification is preferable but not essential MCP/N+/A+ certification would be desirable

Skills Required

Excellent communication skills and telephone etiquettes

Excellent organizational skills

Incident Management experience

Managing incidents including business expectations and communication Strong knowledge of operating systems with emphasis on Windows 7, Windows XP, Mac OS, Microsoft outlook, Internet issue, Slow performance. Self-motivated achiever who gains satisfaction from providing excellent customer service No shift constraints or relocation constraints

• Contributes to special assignments to increase the maturity of the CoE, e.g. budgeting tool design
• To analyze and prepare the data cuts as per review requirements
• To contribute research and data gathering as and when, e.g. opening an operations in new geos
• To put together data and slides from different sources for the whole function review with senior management
• To understand the requirements of the customer from the process and application (HCL employees, managers, HR).
• To update information and run validation to keep it current, e.g. PMS

Apply for HCL Tech recruitment 2023

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2021 , 2022 and 2023 batch job Links : Apply for Off campus drive

Off-campus recruitment is the process of recruiting students for employment who are currently enrolled at the final year of passed out from college. This can be done through job fairs, online job boards, and other recruitment channels. Enggsolution is one of the best online website for best off campus drive recruitment updates.

The advantages of off-campus recruitment are that it allows employers to reach a wider pool of potential employees, and it can be less expensive and time-consuming than on-campus recruitment. The disadvantages of off-campus recruitment are that employers may have difficulty finding qualified candidates, and they may miss out on talented students who are not actively seeking jobs.

Off-campus recruitment can be a good option for employers who are looking for entry-level or entry-level positions. It can also be a good option for employers who are looking for candidates with specific skills or experience.